Radleys: Using a Strategy Waterfall to focus marketing activities to achieve company goals

Challenge

Radleys manufactures high-quality chemistry equipment by hand in the UK. They had a great team and had invested in solid marketing technology. However, they were struggling to connect their day-to-day marketing activities with their business goals. Also most of their business is international so it was important to bring together their marketing activities and the work of their international partners.

Solution

Using a Strategy Waterfall process we produced a “plan on a page” then built a detailed implementation plan into a Marketing dashboard. Using all the existing skillsets and developing the use of the CRM system Radleys moved to a campaign focus, engaging and educating their distributors with the campaign process and material, building genuinely productive marketing relationships. Explicit research into customer needs and applications added clarify and relevance to the marketing materials.

"Working with The Marketing Centre has definitely transformed our business. The added value that they are giving me is way above the marketing director I could afford to have."
Mark Radley, Managing Director